Help

Something not working?

My microphone isn't working

Tap the lamp, then tap Allow when your browser asks.
If you tapped Don't Allow on iPhone: open Settings, then Safari, then Microphone, and pick Ask or Allow.
If you tapped Block on Android: in Chrome, tap the icon left of the web address, then Permissions, then Microphone, and pick Allow.
Close any other app using the mic, like a call or a voice memo, then try again.
Still nothing? Type instead. The typing box works in every session.

Click the lamp, then click Allow when your browser asks.
If you clicked Block: click the icon left of the web address, set Microphone to Allow, then reload the page.
Check that your computer's sound settings use the microphone you want.
Still nothing? Type instead. The typing box works in every session.

Wait a minute or two. Codes come by email.
Check your spam, junk and promotions folders.
Check that your email address is spelled right, then ask for a new code.
If you asked for more than one code, use the newest one.
Too many tries from one network in 10 minutes pauses sign-in there. Wait a few minutes, then try again.

Read the message on screen. It says which limit you hit.
After a session ends, the next one opens 48 hours later. Your Tayo shows the day and time.
Each person can start 2 sessions and use 90 coaching minutes in any 24 hours. Try again later today or tomorrow.
Close to 90 minutes? Pick a shorter session: 15, 30 or 45 minutes.
Deleting a session doesn't give it back for that day.

Wait 10 to 30 seconds after you tap End. The page refreshes on its own.
Still not there? Open Home. Tayo tries again in the background. Give it a few minutes.
Your dashboards (Where you've been, Where you are now, Where to next) can take a minute or two longer than the recap.
If you didn't say anything in the session, there's no recap to make.

After your first session, Tayo sends a short reminder if it's been a week or more since your last session.
To stop them, click Unsubscribe at the bottom of any reminder email.

Tap the lamp once, then just talk. Pause for a few seconds and your turn sends. Tap Pause hands-free to stop listening. Each recording can be up to 2 minutes.
Can't hear your coach? Turn the volume up. On iPhone, the sound comes from the speaker.
On iPhone, voice needs iOS 17 or newer. Update iOS, or type instead.
To hear your recap, tap Listen. Each recap can be played 5 times a day.

Click the lamp once, then just talk. Pause for a few seconds and your turn sends. Click Pause hands-free to stop listening.
Can't hear your coach? Turn the volume up and check your sound output.
To hear your recap, click Listen. Each recap can be played 5 times a day.

Use a PDF, Word or text file, or a photo of a page (JPG, PNG or iPhone photos), up to 10 MB. Or paste the text.
On a phone, Upload lets you take a photo or choose one from your library. After a photo, Tayo shows the text it read; delete it there if it's wrong.
If a file won't upload, try a smaller one, or paste the text instead.
You can add about 5 a day. If you hit the limit, try again tomorrow.
To see, edit or delete what you shared, open Home, then What you've shared.

One session: open it from Your sessions on Your Tayo, then tap Delete at the bottom.
Everything: tap Your Tayo at the top right (your initial on a phone), then Delete account. Type delete, and confirm.
It's gone from Tayo right away, and from our backups within 7 days. You don't need to ask us.

In crisis? Call or text 988.